Privacy Policy
We are pleased that you are visiting our website and thank you for your interest. Data protection is of high importance to our company. The following information provides details about how we handle your personal data when you use our website. Personal data refers to any information that can be used to personally identify you.
All personal data collected or gathered on our website is processed by us in compliance with the applicable data protection regulations, in particular the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (“Bundesdatenschutzgesetz”, BDSG) and the Telecommunications-Telemedia Data Protection Act (TTDSG).
1. Controller
The controller responsible for data processing within the meaning of the General Data Protection Regulation is:
navalis® nutraceuticals GmbH
Echterdinger Straße 57
70794
Filderstadt
Germany
fon: +49 5454 9343871
email: info@ludgers.de
web: https://ludgers.de
2. Data Protection Officer
We have appointed a Data Protection Officer for our company.
You can contact them as follows:
legal. solutions GmbH
Sophienstraße 1
10178 Berlin
Germany
email: datenschutz@navalis-vet.de
3. Legal Basis for Data Processing, Purpose
The legal bases for processing personal data are GDPR article 6 (1) lit. a), b) and f).
If data can be entered on our website, for example, during an order process, registration for a customer account, subscription to a newsletter, or use of a contact form, certain input fields are marked as “required fields.” These fields collect only the data necessary for contract fulfillment or for carrying out the requested action. You may, of course, voluntarily provide additional information.
Your personal data will be used and stored for fulfilling the contract with you (e.g., delivery of the ordered goods) or for implementing the requested measures (e.g., preparing an offer, responding to an inquiry) and (upon your consent) for subscribing to our email newsletter. Once the personal data is no longer required for its intended purpose, it will be deleted. If there are legal retention periods, the data will be blocked until the retention period expires and then permanently deleted.
4. Collection of General Information
When you access our website, general information is automatically collected. This information (server log files) includes, for example, the type of web browser, the operating system used, the domain name of your internet service provider, and similar data. This information does not allow any conclusions about your identity. It is technically required to deliver the content of websites you request correctly and is automatically generated when using the Internet. Anonymous information of this kind is statistically analyzed by us to continuously optimize our website and its technical infrastructure.
5. SSL Encryption
To protect the security of your data during transmission, we use encryption technologies in accordance with the current state of the art (e.g., SSL) via HTTPS.
6. Use of Cookies
We use cookies on our website to enable navigation and use of its features, for example, accessing password-protected areas. Without these cookies, we cannot provide certain services you request (art. 6 (1) lit. b) GDPR). If you have given your consent, we also use cookies for tracking purposes in accordance with art. 6 (1) lit. a) GDPR to improve the functionality and service of the website, generate statistics on how our website is used, and assess the effectiveness of our advertising campaigns. Cookies also allow us to remember previous information from visits (e.g., username, language) to provide customized services.
Cookies are also used to tailor our website to your needs; pseudonymous usage profiles may be created to analyze how you use the website. We may also use cookies with advanced tracking and targeting features. These cookies primarily help to better align advertising with your interests, and it may be possible to track users across other websites. Targeting cookies may also identify how often a user visits our site and share this information with other advertisers.
You can configure your browser to notify you about cookie placements, making their usage transparent.
You can revoke your consent or object to data processing at any time. The easiest way to do this is by preventing cookies from being saved in your browser settings by selecting "Do not accept cookies." However, this may limit the full functionality of our website.
7. Usercentrics Consent Management Platform
This website uses the consent management platform provided by Usercentrics GmbH, Sendlinger Str. 7, 80331 Munich, Germany, as a consent management service. This tool is displayed as an interactive user interface when you first visit the website, allowing you to select specific cookies and/or applications or services via checkboxes. This ensures that cookies/applications/services requiring consent are only loaded when the user has granted consent.
The Usercentrics Consent Management Platform processes the following information to store your preferences:
· Opt-in and opt-out data
· Referrer URL
· User Agent
· User settings
· Consent ID
· Consent timestamp
· Consent type
· Template version
· Banner language
· IP address
· Geographical location
The legal basis for operating the consent management tool is art. 6 (1) lit. c) GDPR in conjunction with Section 25 TTDSG, which legally requires us to obtain consent before using non-essential cookies and services.
Further information about data processing by the Usercentrics Consent Management Platform can be found in the provider's privacy policy at https://usercentrics.com/privacy-policy/.
8. Creating a Customer Account
You can register for a password-protected customer account in our online shop. Your customer account allows you to view completed and open orders and manage your personal data.
During registration, mandatory fields include your first and last name and email address. These details can be updated by you at any time. You may revoke your consent to data processing by deleting your customer account.
The legal basis for processing your data is the fulfillment of a contract or pre-contractual measures under art. 6 (1) lit. b) GDPR.
9. Processing Product Orders
We process the personal data required for identifying your customer account, processing purchases, payment transactions, deliveries, and handling complaints. The legal basis for processing your data is the fulfillment of a contract or pre-contractual measures under art. 6 (1) lit. b) GDPR.
Your personal data is only disclosed to those involved in processing your order and delivering your products. Data is only transferred to third parties if required to fulfill the contract, if you have given explicit consent, or if permitted by data protection laws. Only the necessary data is shared in each specific case.
If required for delivery, your address details are shared with transport and logistics companies. For payment via "Direct Debit," we share the required data with your selected payment provider.
Customers with PayPal accounts can use the "Express Checkout with PayPal" button. PayPal is operated by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. Clicking this button redirects you to PayPal's website, where data, including your IP address, is transmitted. We have no control over data processing at PayPal, which is governed by the terms agreed upon between you and PayPal. For more information, refer to PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.
10. Email Newsletter
Visitors to our website can subscribe to our email newsletter. When signing up, the data provided via the input form is transmitted to us. Additionally, the IP address and date/time of registration are recorded. The legal basis for data processing upon newsletter registration is your consent under art. 6 (1) lit. a) GDPR. You can withdraw this consent at any time with future effect. An unsubscribed link is included in every newsletter, or you can E-Mail our Data Protection Officer. Your data is used exclusively for creating, sending, and managing your newsletter subscription. Subscribers may also receive information via email relevant to their subscription (e.g., updates or technical notices). We use a "double opt-in" procedure to confirm subscriptions, logging the request, confirmation E-Mail, and response.
For technical reasons, we collect the following data when sending emails:
• Date and time the email was received
• Confirmation if an email was opened
• Confirmation if a link in the email was clicked
These entries are used solely to ensure email delivery. We do not analyze recipient data for profiling purposes.
11. Contact via WhatsApp
In addition to other contact methods (contact form, phone, or email), you can contact us via WhatsApp Business, operated by WhatsApp Ireland Limited, Merrion Road, Dublin 4, Ireland. WhatsApp is part of Meta Platforms, Inc., certified under the EU-US Data Privacy Framework, ensuring GDPR-equivalent protection. For more information, see: https://www.whatsapp.com/legal/privacy-policy-eea.
The legal basis for processing data for inquiries is our legitimate interest in responding (art. 6 (1) lit. f) GDPR) or contract preparation (art. 6 (1) lit. b) GDPR). Data is deleted once the issue is resolved, provided no legal retention requirements apply.
12. Data Deletion or Blocking
We adhere to data minimization principles. Personal data is stored only as long as required for the stated purposes or legal retention periods. Once the purpose is fulfilled or the retention period expires, data is deleted or blocked in accordance with regulations.
13. Data Protection in Applications and Recruitment
We collect and process applicant data to handle the recruitment process, including electronic submissions. If an employment contract results, data is stored for employment purposes. Otherwise, data is deleted three months after rejection unless legal obligations or interests prevent deletion.
14. Automated Decision Making
We do not conduct automated decision-making or profiling with your data.
15. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter: Google) for statistical evaluation of our online offering. This includes, for example, the number of visits to our online offering, visited subpages, and the duration of visits. The legal basis for data processing is your explicit consent in accordance with art. 6 (1) lit. a) GDPR and § 25 (1) TTDSG.
Google Analytics uses "cookies" and other browser technologies to evaluate user behavior and recognize users. Cookies are small text files stored on your computer that enable analysis of your website usage. The information generated by the cookie about your use of this website is usually transmitted to and stored on a Google server in the USA.
Due to the activation of IP anonymization on this website, your IP address will be shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activities, and provide other services related to website and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
You can prevent the storage of cookies by adjusting your browser software settings; however, this may limit the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: Browser add-on to disable Google Analytics.
The specific retention period of processed data is beyond our control and is determined by Google. For further information on data processing by Google Analytics, please refer to Google’s privacy policy: https://policies.google.com/privacy.
16. Google Tag Manager
We use Google Tag Manager by Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland. Google Tag Manager is a support service that processes personal data only for technical purposes. The Google Tag Manager is responsible for loading other components that may, in turn, collect data. However, the Google Tag Manager does not access this data.
For more information about Google Tag Manager, see Google’s privacy policy: https://business.safety.google/privacy/?hl=en.
17. OpenStreetMap
This website uses map services provided by the OpenStreetMap Foundation, St John's Innovation Centre, Cowley Road, Cambridge, CB4 0WS, United Kingdom (OSMF). When using this plugin, visitors' web browsers connect to servers operated by OSMF, currently located in the United Kingdom and the Netherlands. During this process, your location information and IP address are processed.
We have no control over these connections or the processing of visitors’ personal data by OSMF. The legal basis for data processing is your consent in accordance with art. 6 (1) lit. a) GDPR. Further information about how OSMF processes user data can be found in OSMF’s privacy policy: https://wiki.osmfoundation.org/wiki/Privacy_Policy.
18. Facebook Pixel
We use the tracking technology "Facebook Pixel" provided by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland. This service is used to track visitor interactions with our website ("events") after clicking an ad displayed on Facebook or other Meta services ("conversion").
The Facebook Pixel processes the following data:
• Viewed ads
• Viewed content
• Device information
• Geographic location
• HTTP headers
• Interaction with ads, services, and products
• IP address
• Clicked elements
• Marketing information
• Visited pages
• Pixel ID
• Referrer URL
• Usage data
• User behavior
• Facebook cookie information
• Facebook user ID
• Click behavior
• Browser type, screen resolution, operating system, and device ID
• User Agent
The legal basis for this data processing is your consent pursuant to art. 6 (1) lit. a) GDPR. Further details on data processing are available at: https://www.facebook.com/privacy/explanation and https://www.facebook.com/policies/cookies.
19. Smartlook
We use the analytics service provided by Smartlook.com, s.r.o, Sumavska 524/31, 602 00 Brno, Czech Republic, to better understand visitor interactions on our website. Smartlook collects and processes the following data:
• Geographic location
• IP address
• Visited pages
• Referrer URL
• Date and time of visit
• Mouse movements and clicks
• Device type, screen resolution, browser, and operating system
• First name, last name, and email address
The legal basis for this data processing is your consent pursuant to art. 6 (1) lit. a) GDPR. More information can be found at: https://www.smartlook.com/help/privacy-statement/
20. Social Media
We operate various social media channels, including Facebook, Instagram, and LinkedIn. You can access these via the respective buttons on our website. We explicitly point out that the use of these platforms and their features is your own responsibility.
When visiting our profiles on these platforms, personal data may be transmitted to the platform provider and processed, including IP address, processor type, and browser version with plug-ins. This data may also be transferred to countries outside the European Economic Area (EEA).
If you are logged into your personal account while visiting, the provider may link your visit to your profile. To avoid this, log out of your account, disable "stay logged in," clear cookies, and restart your browser before accessing our profiles.
For more information, please refer to the privacy policies of these platforms:
Facebook: https://de-de.facebook.com/about/privacy/
Instagram: https://help.instagram.com/519522125107875
LinkedIn: https://www.linkedin.com/legal/privacy-policy
We do not collect or process any additional data from your use of these social media platforms.
21. Your Rights to Information, Rectification, Blocking, Deletion, and Objection
You have the right to request information at any time about the personal data we have stored about you. You also have the right to rectification, block, or, except for data storage required for business purposes, deletion of your personal data. Please contact our Data Protection Officer via email at datenschutz@navalis-vet.de for this.
To ensure that a data block can be considered at any time, the data must be stored in a blocking file for control purposes. You may also request the deletion of data unless there is a legal obligation to retain it. If such an obligation exists, we will block your data upon request.
You have the right to withdraw any consent given for the processing of your personal data at any time, with effect for the future. The withdrawal of consent does not affect the lawfulness of processing based on consent before the withdrawal. You can make changes or withdraw consent by notifying us via email at datenschutz@navalis-vet.de with effect for the future.
We have a statutory deadline of four weeks to process your request, which can be extended by an additional four weeks in exceptional cases. We aim to complete your request within the first four weeks after receiving your request. Please note that due to legal retention periods, we may still be obligated to store certain personal data even after a deletion request.
If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with a supervisory authority, without prejudice to any other administrative or judicial remedy. This can be done particularly in the EU member state of your residence, your place of work, or the place of the alleged infringement.
The supervisory authority responsible for us is:
The State Commissioner for Data Protection and Freedom of Information in Baden-Württemberg.
Lautenschlagerstraße 20
70173 Stuttgart
Germany
fon: +49 711 615541-0
fax: +49 711 615541-15
email: poststelle@lfdi.bwl.de
web: https://www.baden-wuerttemberg.datenschutz.de/
22. Changes to Our Privacy Policy
We reserve the right to modify this privacy policy as necessary to ensure it meets the current legal requirements or to implement changes to our services in the privacy policy, such as the introduction of new services. The new privacy policy will apply to your next visit.